Where are you located?

Our head office, warehouse, and production facilities are located at 77 Wellington Street South in Kitchener, Ontario.

What are your hours of operation?

Our head office hours are Monday to Friday 8:30 am – 4:30 pm Eastern Time.

Do you have a retail outlet? What are their hours of operation?

Our retail outlet is located at 16 King Street South, Waterloo, Ontario. The hours of operation are Monday to Friday 8:30 am – 6:00 pm and Saturday 8:30 am – 5:30 pm. The phone number for the store is (519) 866-2990.

Who owns Ontario Seed Company?

We are a family-owned and operated company that is proud to be 100% Canadian. Learn more about us here.

Do you handle Genetically Modified Seed?

Plants that have their genetic material altered using genetic engineering techniques are called Genetically Modified Organisms (GMO’s). Ontario Seed Company does not knowingly buy or sell any crops that are GMO. Should your certification board require confirmation of this, we are happy to provide you with a letter from OSC confirming this fact.  

How do I know how many seeds are in a standard packet?

Although individual seeds of the same species are remarkably similar to each other, seeds from different species vary considerably in size and weight. This makes it impractical to define a “standard” packet across the wide range of species we offer.

When it comes to generic row crop vegetable seeds, we fill the packet with enough seeds to sow a typical householder’s garden row of 3-3.7 m (10 to 12 feet). We do offer select varieties in seed packets where we have counted the seeds.

If you are interested in more detail regarding seed counts per packet for any of the species we offer, please contact us or call us at 519-886-0557.

Do you offer larger packets?

Yes, many of our varieties are available in bulk packages. This information is available in our online and paper catalogues.

How do you package your seed?

The majority of our seeds are packaged by machine. Some specialty varieties are machine counted and packaged.

For all our vegetable seeds, you will see a line that states the number of ‘seeds per gram’ for that variety. Most bulk packages are sold by weight.

The ‘seed per gram’ measurement is an approximation, so please keep in mind that as seeds age they gradually lose moisture and this can affect the package weight.

Some hybrid varieties are sold by the seed count and this information is stated in our paper and online catalogues.

Where does your seed come from?

We purchase our seed from growers around the globe.

Are your seeds treated?

None of our non-commercial seed is treated, except for a few selected varieties of sweet corn specifically destined for commercial growers.

Do you have a line of certified organic seed?

Yes, our Aimers Organic Vegetable Seed is certified organic by the Centre for Systems Integration (CSI). Copies of our certificate and a full list of organic products are available on our Quality Standards page.

Further certifications are available upon request for certified organic growers.

Can I take your seed to other countries?

Seed importation rules differ depending on the country. Therefore movement of seeds purchased from OSC to any other country is done at your own risk of product seizure at customs. We do not supply phytosanitary certificates.

What credit cards do you accept?

We accept Visa, Mastercard, and AMEX via the PayPal portal. You don’t need a PayPal account to place your order.

You will not be charged for using this service nor will PayPal collect personal information unrelated to the transaction. Only the information required to complete the credit card transaction passes over the PayPal network.

PayPal is a very secure and efficient online payment system.

Do you use PayPal?

Yes, we accept payments made through the PayPal portal.

What if I don’t want to use PayPal?

If you want to avoid the PayPal network, please call us at 519-886-0557 to complete your transaction.

If you mail or phone-in your order, please feel free to write a cheque, send a money order, or provide us with your credit card information.

Can I pay for my mail order with a cheque?

Yes, we accept cheques. We will also accept money orders as payment for products ordered via the mail.

What taxes apply to the different products?

Applicable taxes will be automatically calculated as they are applied per jurisdiction.

What does OSC do with my personal information?

Your personal information is used only for order entry, payment, and communication between OSC and yourself. OSC will not share your information with any other entity except to fulfill your order.

How will I know that you have received my online order?

PayPal provides a transaction record at checkout. You can also monitor the status of your order online when you access your account on our website.

Where do you ship to?

Ontario Seed Company ships only to Canadian addresses.

How fast can I expect to receive my order?

Orders received by Ontario Seed Company are typically shipped within two-three business days. Once processed, Canada Post may take an additional 10 business days to complete delivery.

Where are your shipping charges listed and how are they calculated?

Shipping charges are calculated when you check out.

Do I have an option on how my order is shipped?

You can request special shipping for an additional fee.

What should I do if something is wrong with my order when I receive it?

If anything is missing, damaged, or incorrectly filled, please contact us by phone or email as soon as possible. We will work to fix your problem in a timely fashion.

What happens when an item is backordered?

Backorders are shipped as soon as the product arrives at our facility. There are no additional shipping charges when backordered items are shipped.

I need advice on growing. How can I find it?

Growing information and gardening tips can be found in the Resources section of our website and on our blog. Descriptions for individual varieties will often include growing information.

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